FAQ

Do you ship internationally? How much does it cost?

Yes! We do ship internationally. Shipping cost depends on the weight of your order and your location. You can find out how much it costs once you've entered your shipping address at checkout, before you're committed to paying.
 

How long will it take to ship my order?

All products are made-to-order. Our standard fulfillment time is 2-7 business days.

96% of our orders are shipped within 5 business days. More than a half of the orders are shipped within 3 business days or less.

Once your order has been shipped you will receive a shipping confirmation.
 

How long will it take for me to receive my order?

Once your order has shipped, it takes 2-5 business days for delivery within the US. International shipping can take 5-12 business days, depending on location and customs process in your country.
 

Are your products sustainable and ethically manufactured?

It is incredibly important to us that our products are sustainable, eco-friendly and ethically manufactured. While it has been a challenge to balance style and affordability with this important initiative, we do our very best to stay on target. Right now, only some of our products are 100% organic/recycled. All products are always printed with water-based ink, and all suppliers we source from are ethical companies that are produced in WRAP (Worldwide Responsible Accredited Production) certified factories. Companies accepted into the WRAP organization go through an extensive application process in which manufacturing facilities, working environments, and worker's rights are inspected and approved. It's our mission to source only from companies with ethical and humane conditions and practices. 

 

Will you be restocking a sold out item?

Most of the time, yes. However, if the items says "Limited Edition" on it, it likely will not be restocked again (unless we decide to bring it back for a limited time again). If you have any questions about a particular item that is out of stock, please contact us via email and we will be happy to let you know if/when it will be back.

 

How should I care for my shirts? Will they shrink?

The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry. 

 

Do you accept returns/exchanges?

Yes! If you are not satisfied with your Addy Rose purchase, you can send it back for a free exchange or refund within 30 days of your purchase. Items must be returned in their original condition. 

Please note: all of our products are made-to-order, so we ask that you please be sure to check the sizing chart on a product page before ordering, to minimize risk of an item not fitting correctly and resulting in a return or exchange.

We do not cover the return shipping cost, but exchanges will be shipped out at no additional cost. Once your return is received, your new item(s) will be shipped out at no additional cost or refund will be issued.

Email us at hello@addyrose.co with your order # and return reason or item and size you would like to exchange. We will send you information on where to ship the package.


All other enquiries: hello@addyrose.co